You can purchase Riobel products by visiting one of our many distributors located throughout Canada and the United States.
2
What type of warranty is offered on Riobel products?
Riobel products are covered by a limited warranty: a LIFETIME warranty on all parts and on chrome, brushed nickel (PVD), polished nickel (PVD) and stainless steel (PVD) finishes; a 1-YEAR warranty on all other finishes; and a 1-YEAR warranty on all electrical and electronic components. Warranties cover all manufacturing defects and are effective from the date of purchase.
3
Are Riobel products certified?
Because we know you seek quality products, all Riobel products are certified by Intertek for the following standards:
CSA B125.1 (standard governing guarantee relating to the product’s mechanisms and durability of its finish)
ASME A112.18.1
248 CMR (standards of the Massachusetts Plumbing Board)
NSF 372 (standard governing water quality for lavatory and sink faucets)
ASSE 1016 (standard governing water temperature control in shower systems)
Water Sense
ADA (U.S. standard certifying that the product is suitable for people with reduced mobility)
Riobel takes all possible steps to ensure optimum control of chemical contaminants and water impurities.
4
What do the letters PVD mean?
All Riobel products are offered in a variety of finishes to best match the style of your decor. The PVD (Physical Vapour Deposition) process, a high-tech coating method that is also used in the manufacture of surgical instruments, ensures that your fittings will retain the same striking beauty year after year by protecting against tarnishing, discolouration, scratching and corrosion.
5
What cleaning products can I use to maintain my Riobel products?
We recommend cleaning your Riobel fittings with a solution of equal parts hot water and vinegar. Do not use abrasive or corrosive products. Products containing ammonia should also be avoided. We recommend using a non-abrasive wax to clean and protect the finish on your Riobel products.
6
Is the Riobel warranty transferrable?
The warranty is non-transferrable. It applies only to the original purchaser, with proof of purchase, for as long as he or she remains the owner (occupant or not) of the home where the product is installed.
7
Does the Riobel warranty cover industrial installations?
The warranty period for any product installed in an industrial context is one (1) year from the original date of purchase by the owner/user and covers all manufacturing defects.
8
Does the warranty apply to products purchased and installed outside of North America?
Products purchased and installed outside of North America have a warranty of one (1) year from the date of purchase by the owner or user, as long as the purchase was made from an authorized distributor.
9
How do I remove scale deposits from my Riobel products?
To remove scale deposits, soak your Riobel products in a solution of equal parts hot water and vinegar. Do not use abrasive or corrosive products as they will damage the finish on your fittings.
10
How important is it to purge the water lines before installing a faucet?
It is very important to purge the system prior to any installation. This operation will remove any dirt or impurities from the pipes, whether they are made of PEX or copper. Removal of impurities will ensure that cartridges, flow restrictors and other components will function properly.
Sinks and faucets
1
The faucet is constantly dripping through the spout. What should I do?
Unscrew the aerator, remove it, and dislodge any debris or impurities by soaking it in a solution of equal parts hot water and vinegar. While the aerator is removed, turn the faucet on and off to see if it still drips. If this is the case, you will need to replace the cartridge.
2
The drain appears to be leaking. What should I do?
Check to see if water is leaking through the stopper or through the ring around it. An easy way to do this is to fill the sink with a small amount of water and add a dash of pepper. If pepper slides under the ring, add silicone under the ring to make it watertight. If pepper slides between the ring and stopper, check the stopper’s gasket, and replace if necessary.
3
The water jet is crooked. What should I do?
If the water jet is crooked, it means debris has accumulated in the aerator. Unscrew the aerator and remove the debris, or soak the aerator in a solution of equal parts hot water and vinegar. Then put the aerator back into position.
4
Water is flowing from the spout at a very slow rate. What should I do?
First, check the faucet’s specifications and test the flow rate accordingly. Depending on the faucet, it should produce 5.7 litres per minute (or 1.5 gallons per minute) (60 psi). Riobel Green faucets should produce 3.7 L/min (or 1 gpm) (60 psi) or ou 1.9 L/m (0.5 gpm) (60 psi). If the flow is too weak, check to see if there is any debris in the aerator, by unscrewing it and inspecting it visually. Also inspect the water supply pipes to ensure they are not crimped. If, after the inspection, the water is still not flowing at an appropriate rate, check the water supply.
Pressure balanced shower faucet
1
When I turn on my faucet, or when I use other plumbing fixtures, I hear a jerking sound. What should I do?
One of the backstop valves is obstructed by debris or scale. Remove the handle and perform a visual inspection of the backstop valves.
