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Installation videos Technical videos Videos of water flow Repair guides User guides Warranty Riologic FAQ
Warranty

This Riobel Inc. product you have purchased carries a Limited Lifetime Warranty on the chrome, PVD finish, blacks and all working parts and is guaranteed from the initial purchase date against all manufacturing defects. All other finishes, including plastic components, are guaranteed for one year. All electric and/or electronic parts are covered by a 5-year limited warranty.

The warranty offered on our products will be honored only if the installation is performed by a certified master plumber. The warranty does not cover:

  • All charges to access the faucet.
  • Installation or removal charges.
  • Normal wear of the components.
  • Units that have not been installed according to the manufacturer's instructions and in accordance with the rules, codes and laws currently governing plumbing installation.
  • All problems resulting from improper care or use of inappropriate cleaning products. Do not use acid detergents, abrasive sponges, metallic pads, alcohol-based detergents, disinfectants or other solvents.
  • Damages caused by hard water, lime deposits or sediments.

In case of any problems, the defective parts must be returned correctly packaged with the original proof of purchase to your original retailer. Only Riobel Inc. can authorize the replacement of a defective product with an identical or similar one, should the original become unavailable. This warranty is applicable to the original buyer as long as he owns the property, with proof of purchase and it is not transferable. This warranty does not cover any labor costs and/or any damages caused during the installation, the repair or the replacement, or accidental or collateral damages, or the freight charges. Riobel Inc. does not guarantee its products for monetary value, or offer specific warranties for a specific use, or any explicit, implicit, statutory or tacit warranties other than those described above.

Commercial and International Limitations:

In addition to the conditions mentioned above, the warranty period related to any product installed within the context of a commercial application and/or outside North America is one (1) year from the original date of purchase by the owner/user, from an authorized retailer. Technical information is subject to change without notice.

Maintenance and Cleaning

To preserve the look of your product, it should be cleaned with a mild soap, rinsed with clear water and dried with a soft cloth.

Important: Do not use abrasive, irritant or corrosive products (such as detergents or other products containing ammonia). Always rinse and/or clean the faucets after having sprayed cleaning products onto other surrounding surfaces (i.e.: mirror, ceramic tile, etc.). The mist of these cleaning products may damage the finish of your faucets.

To remove mineral deposits and stains caused by water evaporation, clean the parts with a ½ hot water–½ vinegar solution, or leave them to soak in this solution. Protect their finish with non-abrasive wax (which does not contain polishing paste).

House of Rohl
Riobel Perrin Rowe Shaws Victoria Albert Rohl