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Installation videos Technical videos Videos of water jets Repair guides User guides Warranty Riologic FAQ

This Riobel Inc, product you have purchased carries a Limited lifetime warranty on the chrome, black and PVD finished and all working parts and is guaranteed from the initial purchase date against all manufacturing defects. All other finishes including plastic component are guaranteed for one year. All electric and/or electronic parts are covered by a 1-year limited warranty.

The warranty offered on our products will be honored only if the installation is performed by a certified master plumber. The warranty does not cover:

  • All charges to access the faucet.
  • Installation or removal charges.
  • Normal wear of the components.
  • Units that have not been installed according to the manufacturer's instructions and in conformity with the rules, codes and laws currently governing plumbing installation.
  • All problems resulting from improper care or use of inappropriate cleaning products. Do not use acid detergents, abrasive sponges, metallic pads, alcohol based detergents, disinfectants or other solvents.
  • Damages caused by hard water, calcareous deposits or sediments.

In case of any problems, the defective parts must be returned correctly packaged with the original proof of purchase to your original distributor. Only Riobel Inc. can authorize the replacement of a defective product by an identical or similar one, should the original become unavailable. This warranty is applicable to the original buyer as long as he owns the property, with proof of purchase and it is not transferable. This warranty does not cover any labor costs and/or any damages caused during the installation, the repair or the replacement, nor accidental or collateral damages nor the freight charges. Riobel Inc. does not guarantee its products for monetary value, nor offer specific warranties for a specific use, nor any explicit, implicit, statutory or tacit warranties other than those described above.

Commercial and international limitations:

In addition to the conditions mentioned above, the warranty period relative to any product installed within the context of a commercial application and/or outside of North America is one (1) year from the original date of purchase by the owner/user, from an authorized distributor. Technical information is subject to change without notice.